I always thought this would be the dealership I wo...

I always thought this would be the dealership I would take my car to be serviced at since I work in Santa Monica and live in Brentwood. But the two times I have called here with issues related to my key and brake lights, I have encountered (I'm pretty sure) the same service center adviser, Tim, who was simply a jerk. While you are telling him the issue you're having, he has this annoyed bored tone and then he proceeds to talk down to you, interrupts you, and really just doesn't do anything to provide information and possible solutions. There's a reason their reviews are horrible on here as well as Yelp.

The superior alternative is Beverly Hills Audi. I got an appointment first thing next morning (with email confirmation) as opposed to 2 days later with SM Audi. Their service and waiting area is nicer and cleaner, representatives friendly and helpful, and they provided me with a loaner car. It's what an Audi service center should be and is, unlike Santa Monica Audi.