Despite being in the heart of Park Slope we had a ...

Despite being in the heart of Park Slope we had a horrible time here as a lesbian couple. We were really happy with some of the staff but beyond that it was a nightmare. We were told countless times that they haven t dealt with families like ours and were asked by at least 5 people to come back and train them. It was to the point that we felt completely harassed. The Patient Rep did nothing. Never even followed up with us on our issues when we were there for days after she saw us. Once we filed a claim our LGBTQ identity was totally erased in their dismissive response. Um have you heard of the NYC LGBTQ patient bill of rights? They even DENIED medical waste that was left behind after surgery which required an urgent care visit. And sent more than $500 worth of bogus bills which we are still trying to fight. Just because it s in Park Slope don t be fooled. There are some amazing people busting their behinds to make up for everyone else. Overall this hospital is poorly managed, not culturally competent, Patient Services and Administration are the absolute pits!