Over the Rainbow

Over the Rainbow

I thought that I had entered the Land of Oz when I visited DCH Academy Honda on US Highway 9 in Old Bridge. The experience of leasing a new 2014 Honda CR-V here was the best ever. I have purchased 6 new Hondas in my lifetime.
My 2011 Honda CR-V was towed off of the Garden State Parkway. My usual dealer arranged service at this dealership because it was closer to where I was. Eric in the service department at Academy Honda telephone me when the car arrived then phoned again with a solution, cost estimate and time table. When I arrived to pick up the car, I was surprised that it took only two interactions to retrieve it.
I walked in, identified myself, Eric came forward to collect me, explained the service report and showed me to the cashier s window. The trade-in assessment that I asked for on the phone was ready and he returned with Andre Yulfo as I finished up with the cashier.
Working with Andre from sales and Steve Chung from finance was easy. The workflow of documents, offers and negotiations was straightforward without pressure. Andre patiently explained every option and encouraged me to consider leasing for the first time. Steve fact-checked all of the paperwork and made sure that I understood and was happy with all of the terms. Within a little less than three hours I drove away in a new 2013 CR-V. There was no drama, no excessive waiting or delays and no diversion of attention from me during that time.
I am confident that the deal was fair and honest. It s a good feeling. I am over the rainbow happy. And I will definitely visit this dealership again for service and future Honda s.
JoAnn Tropiano
May 10, 2014