Lady Dominguez Review of DoubleTree Resort by Hilton Pu...
Overall it started ok. My room was placed extremel...
Overall it started ok. My room was placed extremely far from my family ( we were 15 total). This room was ugly, dirty bathroom & with no hot water. I complained the following day and got moved to a better room (eventhough the water would go from hot to cold through out the shower) it was better than no hot water.The linens & towels looked old and pillows where flat! The food was ok, sometimes bland. The staff was not accommodating to my large group. After check out (12 noon) me and my family where forced to pay 20$ per person in order to stay in the hotel and be able to use the amenities (until 5pm). Our cab wouldn't arrive until 8:40pm, so we had no choice. After the 5pm deadline we weren't allowed to even get a drink like beggars, the treatment was horrible. I've traveled to many countries, this was the worst by far. They need to improve customer service. I wouldn't recommend this hotel to anyone!
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