I reserved 2 rooms, but they understood that for 2...

I reserved 2 rooms, but they understood that for 2 people, I said let's divide it into 2 rooms to have a room facing the big pool, they said ok let's clean your room, I waited that staff came out and said that there was no idle room there, then the other staff said there was one idle room, there was no reserve back or something. nobody knows what they are doing, and also the indifference is a pity for this greatness ...