I placed an order on April 2, 2021from the website...

I placed an order on April 2, 2021from the website for click and collection. The order placed successfully and I received the confirmation to pick up my order on April 2, 2021 between 8PM to 9PM.

When I get to Ikea to pickup my items, I find out that the store is closed. I had to leave my work early to pickup my order and had to drive for 25 minutes just to find out that store is closed.

You should be respectful for your customer's time. Please do not send confirmations to you customers saying pickup between 8PM to 9PM When you know that store will close at 7PM.