Waited an hour and a half this morning as a walk i...

Waited an hour and a half this morning as a walk in which I did not mind doing as a walk in, but a man and his wife walked in after me and they have long gone and seen!! At one stage I was the only patient in the waiting room and the one receptionist even comment on how quiet is gone but still an hour later I was still waiting!!! Lady that work there but not on duty today came with her mother as a walk in and said they said she could go straight through. All I ask is fairness I don't mind waiting but be consistent with everyone that come in. I walked out crying felt so sick but nobody has time to attend to me. Vanessa van Rooyen