Dawn B

Review of Holzhauer Motors Ltd

We had an issue with a repair. I take my van in fo...

We had an issue with a repair. I take my van in for a leaky sunroof. Very common Chrysler problem with ongoing lawsuits for this issue. I was charged $107 for them to tell me what I already knew (it was jammed and leaking) They stated headliner needed to be removed and the sunroof removed to even diagnose the problem. Headliner liner removal is estimated a 4 to 5 hour job. Which labor runs $65 an hour I believe.. I then contacted the dealer I recently purchased the van from. I was told to bring it in. I drove 2.5 hours one way to do that. I was hoping to avoid that when I went to Holzhauer. I take it back to the purchasing dealer who fixed the issue in about an hour for free without removing the headliner or the sunroof. Strange that the GM dealer I bought it from could fix it but the Chrysler dealer couldn't fix a Chrysler problem. Normally I love Holzhauer's but this definitely left me unhappy