Abid Rehman Review of Frankie G's Boilerhouse Pub
Food is decent. However, the service is questionab...
Food is decent. However, the service is questionable. Customer care is pretty much a foreign phenomenon. Last time I checked in, I had to wait at the entrance for at least 8 minutes just near the reception desk. Not that the place was busy or full or there were no waiters around, they choose on purpose to ignore me one by one.
First of all, there was an Asian bar tender, made eye contact with me and walked away to the other side of the bar where he couldn't see me. He was latter found flirting with 2 of the waitresses at the bar during my 8 minutes of waiting so that I could be seated in the half empty restaurant. While he started flirting with the waitresses at the other corner of the bar, both the white Caucasian waitresses made eye contact with me one by one, knowing fully well that a customer is waiting to be seated but refused to take the ownership of the situation. Finally a female Asian lady came out of the back of kitchen to the front desk (apparently it was her designated job to seat the customers that day) to show me my seat. 3 members of the staff plainly refused to prioritize customer service over flirting with a co-worker.
My Tip: Go to the restaurant for above average food by Queens borough standards and treat this 3rd rate staff accordingly. I didn't pay any tip on my last trip (won't pay tip again) and I won't be waiting at the entrance next time I show up (if at all). It happened on 24th of Jan,2015 6:30 pm
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