Crystal Bolster

Review of Spokane Eye Surgery Center

Phone help is lacking! When calling there is a ph...

Phone help is lacking! When calling there is a phone tree that doesn't really do anything to get you to the right department. (Physician, Refills, Appointments, Surgery, etc, nothing for optical or contacts.)

So when asking for other options, they quickly transfer you to another number that just doesn't answer. There is an option to leave a message. That may not even be addressed until the next day, or week if you are calling on a Friday.

When asking for the number when calling back, again, they simply say "I can transfer you." When asked if they will please make sure they pick up, "I"m not standing next to them, so all I can do is transfer you." This is not how customer service works.