This review is for the parts department. We neede...

This review is for the parts department. We needed a part and called Clear Lake Mazda on Saturday and was told they did not have it in stock and would have to order it. Stated it "could" be in by Monday , but for sure would be in by Tuesday. We called Tuesday morning at 7:30am to make sure the part was coming in..or what time it was expected. Was told to call back b/c we "have to" speak to the person who took the order! We called back at 8am and spoke to the guy who took the order and he told us to call back at noon. We called back @ noon and the same guy tells us to call back at 1pm. We call back @ 1pm and this time, the guy took our number and said he would call us back. (Meanwhile, given what was told to us on Saturday, husband took off work on Tuesday to pick up the part and install it for his work vehicle). After not hearing back from the "guy", we called them back at 1:45pm and was immediately "transferred" to the parts manager, Xavier who proceeded to tell us the part did not come in-even though it showed it should have been on the truck. After much back and forth, including superflous details,v(i.e. CYA) he tells us that the part is coming from Georgia. We then ask if any other mazda dealership in Houston has the part? He looks it up and says no...only Beaumont, Austin or San Antonio and no place can get the part here today. We hang up and then call Beaumont to make sure the part is there-looking to possibly drive over there today. They say yes, and the part is $18 less than Mazda Clearlake. We then decide to call another dealership in Houston randomly (Deeter Mazda). Guess what? They have the part in stock and are also $18 less than Clear Lake Mazda. I call Xavier back and inform him about all this and before I could tell him about Deeter Mazda-he interrupts and says that each dealership has their own price. I then inform him about Deeter and he starts back sliding and states that he didn't think Clear Lake Mazda has a contract with Deeter! Bottom line...got our money back from Clear Lake and have the part in hand from Deeter as I type, plus the $18 savings. Really hated the run around and failure to make it right (i.e. Xavier should have advised us that he was not "really" looking for the part in all dealerships in Houston--apparently only dealerships which Clear Lake has a "contract" with?? Very poor customer service.