For me a very big 5 stars.

For me a very big 5 stars.
I bought 2 duvet covers on March 19 after I already ordered 2 a week or 2 before that.
After 1 wash the pillowcases of the 2nd set were shrunk (at 30 degrees and not in the dryer), the first set of the same brand was no problem at all.
In fact, I never really got around to reporting this and only made a report of the week, which I really didn't assume they would do anything about.
Now I received an email that they just send me 2 new pillowcases ... I just got a goosebump and I think that is really worth it, I just give you 6 !!! stars.