George Dalton

Review of Crowne Plaza New Orleans

My wife and I celebrated our 15th wedding annivers...

My wife and I celebrated our 15th wedding anniversary Memorial Day weekend in New Orleans; this was our first trip there. I stayed at the Crowne Plaza New Orleans French Quarter because it had a better deal than Marriot, Hilton or Sheraton; also I stayed at the Crowne Plaza in Charleston. However, if I knew what I know now I would have stayed at the Marriot or Hilton.

On a positive note the hotel is in an excellent location, right on the corner of Canal and Bourbon, fortunately our room was away from Bourbon Street and Canal so we did not hear all the noise throughout the night. The Front Desk staff and baggage guys were very friendly and helpful.

The room was small, it was smaller than a junior size studio apartment. That room was 15 x25 maybe, and the bathroom was 10 x7 ; the sink, toilet, and tub took up most of the space. The room only had one tall window and only one side of the curtains would close. The room also had two nights with lamps, but the lamps did not work. the room was well cleaned that first night we arrived, also the next day it was well cleaned. However, the last two days of our stay was unacceptable. That Friday afternoon we returned to our room and my wife finds a pillow case laying on the floor between the nightstand and wall; in the bathroom our old wash cloths were still hanging in the shower. Housekeeping did leave fresh towels, but why would you not take the old towels? Saturday morning we left our room and did not returned to the room until 1:30pm, thinking we would rest for a little then go eat dinner. Well, when I opened the door our room had not been cleaned. I went to the front desk and told them our room was not cleaned. The clerk asked me was my wife in the room? Why would you ask that question; no she was not, we both just got back to our room from being out all morning. The clerk told me someone would be there to clean the room. I waited for 30 minutes, no housekeeping, I called and told them again our room needed cleaning; I was told someone would be right there. Waited another hour and still no housekeeping. My wife calls the front desk, she asked when someone would be there to clean our room, and they tell her they cannot give a time. That set me off, I went to the front desk and I complained and told the clerk we have been waiting for 2 hour for someone to clean our room; you tell me someone is coming, then you tell my wife you cannot give a time when someone will be there. The room should have been cleaned that morning. While I standing there waiting for someone to get housekeeping to our room my wife comes down and says housekeeping is cleaning our room. I told my wife this is the last time we re staying here.

Last thing, the bill. When I reserved the room I was quoted $786; the next day after I reserved the room our card was charged $113. Called the hotel, they said a deposit was required. I have stayed in the Hilton, Marriott, and JW Marriott and I never had to pay a deposit. Then we had $50 damage fee per day hold on our credit card; I asked what is that this and the clerk tells me because of the hotel is on Bourbon Street, people get out of hand and break things; say what?

New Orleans was fun the food was outstanding, but I will never stay at the Crowne Plaza New Orleans French Quarter again. I ll stick with Marriott and Hilton for now on.