Erik Sanchez

Review of American Security-AMSEC

I have an issue with a well known problem of the E...

I have an issue with a well known problem of the EXL5 that when replacing the battery it will lose or rest the lock. I am now locked out of my underbed gun safe and the place it was purchased said they have had nothing but problems with these safes and that is why they stopped carrying them. I called 3 timee and have gotten blown off twice, the third finally said I need to have the place where I purchased the safe call on my behalf (they refussed to do it because they have had a horrable time getting a hold of customer service or getting a hold of someone who can help.) I have now only one other solution according to customer service at Amsec I have to get a locksmith to help me. I got this safe as a gift from my wife and I hate to have to tell her that this safe is a piece@ not good. Sad to say that sometimes it does not pay off to go local.

Update: this company me throu and fixed the problem. Wish all companies stepped up like American Security. Thanks!