First of all, when I just opened my account with t...

First of all, when I just opened my account with this management, I had to run to the office 3 times to get my ACH debit successfully set up, because they lost my forms! Second of all, outrageous charge for transfer/closing the account. They charge you $296 for both the master HOA and the pool HOA, which comes to almost $600 of upfront fee, to simply release a few documents that are needed in escrow. Another $500 on top of that has to be paid to do "the actual transfer". Oh, for anything they can rip you off of, you have to pay an extra $50 for a new fob despite the old one works perfectly. So that comes to a total of $1150 for them to make a few magic clicks in their system to transfer my account over to the next owner. Thirdly, they are still charging HOA off my bank account after the escrow is closed! I have requested for cancellation in email a few times and tried to get a hold of someone that I can talk to, no one responded to me!!! Their escrow department never replies emails. Phone calls directly go to voice mail and they NEVER return your call. The least professional management I've ever seen!

Highly suspect whoever gives them a 5-star review on this page was hired by them, since the reviews are either 5 stars or 1 star, doesn't seem to be real. Only the 1-star comments are telling what the real experience is like with them. Wish I could give a ZERO star.