I have used SpotHero multiple times, each with gre...

I have used SpotHero multiple times, each with great success which has included needing to find an alternate location. Unlike many customer service issues with technology based app services, you actually reach someone in support so promptly and they are so able to assist, it restores my faith a bit!

It is important for me to share some more specifics about a SpotHero interaction that happened on 9/27/16. I returned from vacation to the parking lot at 51st and Pulaski (Chicago) only to find that my car had been removed from the lot. I immediately called SpotHero and spoke with a representative. Immediately SpotHero went into action by starting to call the tow companies and the 311 service in Chicago. It quickly became apparent that the car had been stolen, not towed. Taylor (Supervisor) became involved as part of the process. Her kindness, attention to detail, welcoming feedback (I recommended they reconsider a partnership with this location or consider a disclaimer as there is no gate, no security cameras, etc. and the police indicated that this area has a high vehicle theft issue), and going above and beyond to assist me in this quite stressful situation.

I cannot say enough positive things about Taylor and the other individuals that I am working with through this process. I readily give this company two thumbs up and send a virtual hug and handshake out to Taylor!