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Review of Secrets Wild Orchid & St. Jame...

Let me summarize it for you - Disappointing! Now g...

Let me summarize it for you - Disappointing! Now go on and see why...

The resort seemed to be at about 25% capacity while we were there (October 2020). We stayed at the Master Suite Ocean Front Swimout in the Preferred Club area, however there seemed to be no real distinction between those that were staying in the Preferred Club versus the non-Preferred in terms of who could use certain amenities or access to areas, lounges, beaches, etc.

ARRIVAL - bags are sanitized. The process is quite long and they attempt to upsell you their timeshare whatever. Took almost 2 hours before we could get into our room. Very annoying. Then they called us everyday to have breakfast with them in another attempt to sell their timeshare.

THE ROOM - large and well appointed, just not well taken care of. The interior of the room was quite spacious, with separate living, dining and sleeping areas. Premium location within steps of the beach. Outdoor hot tub and lounges leading into a private(ish) pool and a much larger communal hot tub around the corner. The drapes had large burn marks in them. The floor, which was a vinyl plank, had huge gaps between the boards. The pocket door between the bedroom and bathroom was stuck/off the track, and we had to have maintenance come in and fix it. Neither the glass shower door nor the glass toilet door closed completely. It also looks as though repairs had been made to the walls and it was still raw plaster that was never painted. The refrigerator really did not work and the cabinet door for it did not close. However, there were sliding doors from both the bedroom and living area to a large deck, which was convenient. If you did sit out on your balcony or in the hot tub/pool, the staff continually came around attempting to sell you flowers or something in search of tips.

ROOM SERVICE - there is a tablet in the room for convenient ordering. Place your order on the app and it is delivered to your private butler box. The food is sub-par at best (see pictures) and delivered in a styrofoam box. For example, we ordered the cheese platter and it was literally processed american cheese slices, cut into triangles. The hot wings and bbq wings were exactly the same, and came as four tiny wings. The pizza was a frozen, tasteless cardboard circle. Wine was plentiful, however they did not want to deliver us 8 mini bottles of water, as we drink a lot of it.

RESTAURANTS - most were closed. Of those that were open the food was nothing special.

OVERALL - if you are looking for a party atmosphere where the drinks flow freely and food is not important, this is the place for you. We expected more from the resort and especially from the room, as it was one of the most expensive and luxurious they have. We usually do not leave bad reviews, just honest ones. We will not be back.