I took my car to SMP and now i regret it. It hit t...

I took my car to SMP and now i regret it. It hit two weeks on Friday the 31st, this Friday Feb 7th it will be 3 weeks they've had it and have not done a single thing to fix my vehicle besides take the engine out (January 22nd) completely just to sit there. My appointment was for Friday January 17th, and when I got my car towed there and called to ask for an update they had told me I didn't have an appointment even though I received a confirmation for my appointment via email. She ended up allegedly scheduling me in and the following Saturday I was told they were backed up with 20 vehicles and that even though I booked an appointment I would have to wait until Monday for it to be looked at. No problem. Waited until end of day Monday but was sent to voicemail. I kept/took screenshots of the call history in case i needed to. this went on for a few days (phone tag). I was finally contacted by Audrey who has since been trying to keep me updated via text/call. I was told they had to order parts that Friday and that they were in transit 13 hours away. (the one week mark January 24th). Audrey told me she would keep me posted and let me know if anything has changed on Monday. I texted her at 8:33am, no response until 11:38am telling me she is in a meeting and will get back to me at 1. She texted me at 2:52pm saying they were awaiting the Cam Shaft (no elaboration so i have no idea what that means) and when I asked what that was she just sent me a pic of what they had ordered. I asked everyday for the last week for an update and still nothing. When I expressed how financially draining this is ubering everywhere Audrey recommended a car rental which saved me some money. After that I asked when the parts would be there I was told there was 6 others in the same boat without their vehicles and to just sit tight (Thursday, January 30th). So by now (February 3rd) no progress has been made and my vehicle has basically been sitting at SMP for the last 2 weeks and 3 days. Friday it will be exactly 3 weeks without my vehicle and no info on when it will be done. I should've just went Wheaten GM. Not a good experience overall. Also my name is Nyachudier riek, I go by Gloria as well in case SMP replies saying im not in the database like they did to a previous review. I just want my car back, grrrr!