I stayed at the Gateway for a conference this past...

I stayed at the Gateway for a conference this past week. Property was great, and a great location if you need to be by LAX.

The reason for the 3 stars: I waited for the free shuttle at Terminal 7 for 45 minutes - it is labeled "Joe's Parking Sheraton Gateway." The bus passed the pick-up spot 3 times; however, remained in the left lane (away from passenger pick-up) and did not stop or even slow down despite my waving it down. I called the hotel and they offered little support saying "they will try and call the driver." After paying for a Lyft and arriving at the hotel over an hour later, the front desk staff were unapologetic despite my frantically having to prep for a presentation in several minutes due to their delay.