Celeste NarvaezReview ofZucca Bar & Restaurant
WILL NEVER ORDER AGAIN!
WILL NEVER ORDER AGAIN!
HORRIBLE SERVICE AND MANAGER! (MARK)
I have ordered from here plenty of times and tonight we decided to come in for take out.
We decided to try another flavor, the Brooklyn w/ Pepperoni and some wings.
Its been an exhausting day and all I wanted was a slice of pizza, or so I thought!
Me being from New York when you say Brooklyn style you think a thin large slice with cheese.
When we got home we opened up a round pizza cut up in squares?
To those who eat pizza in squares thats your preference I guess.
I want my pizza in slices so I can enjoy the crust.
So I called Zucca's to see why its in squares and I was told that's how it came.
So they put manager Mark on the phone who told me the pizza is squared and cut into squares.
I told him our pizza we got was round and in squares, I also reminded him that the menu ONLY specifies the ingredients not how the pizza is shaped and cut, If it did we would have chosen differently.
Then he told me there's nothing he could do.
WOW!, nothing the could do about their mistake?
How about a some apology for the confusion and he could have offered to replace it and I would have gladly brought back the one we have with the assumption it was round since it DID NOT specify otherwise!
But NOTHING is exactly what they did!
Horrible service. Lost a customer today and a few other all my family members in the area support each other and our reviews on good service and food!
All I wanted was to enjoy what I thought I was paying for after working all day and now it will go to waste. Honestly I lost my appetite not only because its not what I wanted but the horrible service behind it!
We will all take our business elsewhere!

Comments: