I was in the market to have my favorite road bike ...

I was in the market to have my favorite road bike custom painted. I couldn't find anyone in the NYC area with the experience and know how that pertains to painting carbon fiber. I searched online and actually spoke to several businesses before making my decision.

I sent an inquiry to Jack Kane Custom Bikes and I received and immediate reply from Zane, the brand marketing manager,

After speaking to Zane and going over every detail from shipping the frameset to their location, how the frameset is prepped, how I want it painted, and the duration of the job, I knew right afterwards that I would be doing business with Jack Kane Custom Bikes.

While my frameset was being worked on, Zane kept me informed almost on a daily basis. Every single detail was covered, and knowing how great Zane was communicating with me gave me reassurance that I chose the right people for the job.

I received my frameset within the specific timeframe given. It turned out great and look forward to sending in another frameset for a future custom paint job.

Its always great to know a business where courtesy and professionalism are exceeded beyond your expectations.

Thanks to everyone at Jack Kane Custom Bikes for their top-tier customer service.