Jen

Review of The Artona Group Inc.

I didn't want to make a big deal out of it tonight...

I didn't want to make a big deal out of it tonight but my friend told me to write a review so here it goes. So I signed in with a lady at the front desk with everything thing written and filled out. I come back after getting my group to come in for payment, my form was passed on to one of the male employee. I paid first since it was my picture and my payment ended up being $20. I thought that was weird when I saw the screen, but my card already went through. I paid for $20 when it was suppose to be $15. The guy didn't even ask me what picture I was doing until I paid for it and didn't apologize when he made the mistake of charging extra from what I wanted. I underlined what I wanted too so I don't get how you'd miss that. Even if you don't see it, shouldnt you ask before payment to be sure? In the end, he said no refunds so my friends that were told to only bring $15 had to find $20 and some of them barely managed to find the extra cash. Like come on Artona.