The agency was supposed to manage the apartment th...

The agency was supposed to manage the apartment that they rented us but they didn't. I had to wait at least 2 months for every single problem before they act on it (chasing them every week). I had to leave for this situation and I reported them to the Property Ombudsman for a formal dispute.
The property "15 Cranemead Court, 43 Whitton Road, Twickenham" has big humidity problems in 2 corners of 2 rooms that the agency did not resolve after almost 2 years that I reported it.