The room was nice and the bed was great. But that ...

The room was nice and the bed was great. But that is it. They have no idea what customer service is. The lady at the front desk was Very rude. Rude to the point I had told her We don't want to stay here. I want my money back. She told us that was "tuff". There are no refunds. For the money we spent there they should be ashamed of themselves. They give the Westin a bad name. And the lounge on the 15th floor was disgusting. Dirty drink straws in the seats and Crumbs on the table. We went elsewhere. The waitress there was pleasant though. Bottom line is find another hotel. There are plenty of hotel chains out there that want to take care of there guests. We will next time for sure.