MaryBeth Semosky

Review of The Grove Orono

All of these one star reviews are accurate. The wa...

All of these one star reviews are accurate. The way this business makes money is through scamming its current and former residents. The fact that they bribed students with a gift card to give them a five star review should tell you what type of business is done here. The management WILL take any chance they get to take money from you. I moved into this complex when it was The Grove, and during my contract period, they switched over to The Reserve. I understand that college students are not the ideal tenant, but this is why this complex was created, and the functionality of the actual building reflects this. If you have an issue that goes past the maintenance level and needs the attention of the general manager, Maurice, good luck. The other reviews about having poor communication skills are completely true. They will NOT call you back if they say they will. Even if you send a direct email and follow up, you probably will not hear back either. If you go into the office and try to talk to Maurice, he will be in his office and 9 times out of 10, the employees at the counter will tell you that he is not there. I have been trying to fix an issue with payments at the Reserve for the past year, and I still cannot get replies from management. They did not return my security deposit despite me providing actual proof that damages in my unit were there when I moved in two years prior. After several months of requesting them to send me a copy of my contract, I finally was sent it to see that someone at The Reserve had made handwritten changes to it without any permission from me or my family member who co-signed. I have emailed them once again concerning all of these issues, and they have not replied since (almost 3 months). I truly believe that when confronted with an issue that will make them lose money, that they will put it off until you forget about it. There are so many other places to rent in the Orono area that will cost you less money and stress.