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Review of My community dental centers

The location I went to has no clue what they are d...

The location I went to has no clue what they are doing. The cost they demanded me to pay up front was way over my copay requirement. When I asked if they verified my portion with my dental insurance I was told I did not have any. I told them that it should be on file but the girl hadnt even looked. She called me back...she found the information but the amout didnt change. I instructed again they need to verify my insurance before I agree to pay anything. They threatened to cancel my appointment after it had been rescheduled 3 times. Upon arrival the amount they gave me on the phone was not correct it was MORE. I agreed to pay the amount given over the phone and they would have to bill me for any additional amounts. Guess what....my dental insurance EOB confirmed much less.....now they owe me money. YOU SHOULD BE CALLING INSRANCE COMPANIES FIRST NOT GUESSING THE AMOUNT PEOPLE OWE. Definitely finding another dentist.

Finally received a call back after 5 weeks of leaving messages and I was told there didn't seem to be any payment on file. I advised there is a payment for my December appointment. I have a procedure receipt as well as a credit card receipt from their machine and the amount they required me to pay was $30 over what my insurance says I owe because they didn't verify benefits before my appointment so they owed me money back. The woman on the phone said well there did seem to be a balance of $30 but that it's been zeroed out and I said no that is the amount of the overpayment that you owe me. I also stated that if people would listen to the voice mails and call people back maybe then they wouldn't be misappropriating and stealing money they owe to a patient. I advised her to get with a biller and get the refund check mailed out within the week. After another week and a half and no check I left yet another message with the office as well as headquarters....low and behold I get a call back the next morning and they mailed my check. It shouldn't take 6 weeks to get money back from a provider when they don't do their billing right from the start. Maybe they should consider getting rid of that biller who obviously doesn't know what they're doing and get someone that is more efficient and honest.