Younger receptionists lack customer service skills...

Younger receptionists lack customer service skills (last one I faced coughed diligently and with phlegm into her hand while holding my card, then acted mortally insulted when I pointed it out), toilets and cafe tables are grubby, and - worst of all - activities not run by external providers are disorganised. Walked in to gymnastics session last weekend to find "coaches" eating chips in the corner while the kids ran riot. Shame, really, as there are some great clubs using the facilities and also the climbing centre is excellent.