We booked a virtual reality assignment for 4 peopl...

We booked a virtual reality assignment for 4 people in the late afternoon.
After a presentation of the course of the session we went to the individual boxes. Until then everything was OK.
This is where the problems started.
The ISS_rescue session starts and after 5 minutes my headset is off. I call in vain for several minutes and nobody comes .... I removed all the equipment, crossed all the boxes, and I had to go to the bar to find someone!
After about ten minutes of waiting we are informed that the sale will restart at the beginning .... Good ...
The second session starts and after 20 minutes no feedback between us, so impossible to talk with my other teammates! We call in vain on many occasions and no one has ever come !!

At the end of the session, we realized that the other teams had to meet the same kind of problems because the person in charge of the session spoke with them and asked us to wait ....
Then comes our turn. We express our dissatisfaction, but the manager seems to insinuate that it's weird, that there has never been a problem before!
To calm down we are offered to pay us to drink what we refused! We ask for a refund and we are offered to send us an email to redo an assignment the next day ...

Note: I am following my comment above and I go back my note.

The commercial service of I-Way seems to be up to it.

I have just received today a gift box with not only a new virtual reality assignment, but also a transfer of driving on Formula 1.

I have also confirmed that I-Way has encountered technical problems following the transition from a wired system to a wireless system. The problem should be solved in early September. Which act!

It is finally reassuring to see that I-Way cares about its customers.