Not sure if management has changed as my previous ...

Not sure if management has changed as my previous visits have been very enjoyable. Waitress ignored/avoided my friend and I trying to make eye contact with her three times. Soy drink did not come as soy and I did not realise until I felt unwell after (due to lactose intolerance). Paying took a good five minutes though we were next in line as the staff seemed to struggle with split payment.