KC Schick

Review of Catholic Health Services of Lo...

I was highly disappointed to leave the Babylon off...

I was highly disappointed to leave the Babylon office and wait a week for results from a urine culture I thought was taken (as I was told it would be by Dr. Downing) to then call for my results and be told that they were never taken. I take my health very seriously as anyone would; this year has been a very difficult year for everyone due to COVID and on top of that I have health issues I've been battling. Each day counts; every week I'm going to doctors for testing or waiting on results. With that being said, to be waiting over a week for results that weren't even taken and to have the doctor apologize and state he isn't sure why that happened is not acceptable. We put our health in the hands of our doctors and every person's health matters and should be taken seriously. If a conversation was had about taking a urine culture and a patient leaves the office awaiting results for a week then I would expect a urine culture to be sent out in order to properly attend to the patient's health needs. Whether it be the fault of the doctor or the staff, no patient should have to wait on a test that wasn't even taken. When it comes to your health, every day matters and each day is a chance to turn your health around. It is unacceptable, disheartening and makes me feel as though my health wasn't a priority. There should not be any miscommunication or misunderstandings when it comes to a patient's health. Clearly, a patient needs to be their biggest advocate because some doctors do not take their health as seriously as they should.