My personal experience with The Deck Store looks t...

My personal experience with The Deck Store looks to be somewhat different than what others have posted about it. It was a very good experience, with the understanding that they will review and make suggestions to my deck design and that they are only a supplier. I will note that I designed my deck myself before discussing with Warren at The Deck Store. In working with Warren for over a year, due to waiting for release of locked finances (not The Deck Store s fault in anyway), I was able to narrow my design down and ultimately be confident in the design to meet City of Edmonton safety requirements (as per City of Edmonton uncovered deck structural design minimum requirement information). Warren and I were able to narrow the material requirements to minimize the material waste and optimize the minimum cost to myself. This was done for various materials of the deck, such as: lag-bolts (ledger board to house), pressure treated wood, railing, deck boards, screws, etc. In the end, I had small amounts of composite deck board and pressure treated wood wastage. The deck design did pass city zoning bylaw requirements and the structure safety requirements and a permit was issued, which eventually lead to the deck passing inspection. I built the deck myself and am proud of it as it is a sizable raised, uncovered deck, and it looks stunning. I went all out on it from composite deck boards, extra wide stairs, fascia side covers, and even deck skirting. I got a lot of tips from Warren with using composite decking material for the first time, best way to cut it, etc. I guess the only issue that I did have was getting a hold of Warren; however, understanding that this is a supplier business that deals with customers daily, expecting his availability for me all the time is unreasonable. If I was unable to reach Warren through the phone, I tried via email and usually received something back within 24 hours. If I ever had an issue with the product, I was able to exchange it easily, pending stock of items and for the few items that I had missing on my delivery, I was able to quickly rectify with Warren after informing him of it and was able to do a quick exchange. Thank-you Deck Store and Warren for giving me the confidence in my deck design and the tips and tricks to construct the deck myself. The deck turned out spectacular.