The worst CUSTOMER SERVICE ever. Soooo extremely d...

The worst CUSTOMER SERVICE ever. Soooo extremely disappointed. I patronize Georgetown Cupcake all the time! I am a DC firefighter and placed a pick up order for a fellow firefighters birthday, I thought it was the least I could do as they are running calls day and night serving the citizens on their birthday. They had a favorite flavor, I placed the order that morning which went thru and I was charged for. It was hard to get there between calls but we finally made it thru rush hour traffic only to be told they don't have the cupcakes. I was REALLY disappointed to say the least because I didn't want my coworker to be disappointed. To top it all off,, the attitude I recieved from the "Store Manager" was unbelievable. The clerk that was helping me was nice, she said they could refund my money but it would take 2-3 days to get it back. Hold on I jumped thru hoops to get here after placing an order only to arrive to be told they dont have the cupcakes and I have to wait 2-3 days to get my refund? If you guys made the mistake why do I have to wait for days for my money back, its not as if I cancelled the order. And it didn't take 2 -3 days for you to get my money. So I ask for the manager .... the Store Manager (Yazmine) stormed from around the corner with an attitude before I could say anything to her, as if she was the one being inconvenienced. "I asked could I get my refund while I am here because its hard to reach you guys ... the phone is always busy and/or it just rings and nobody answers." She said "Look I'm busy doing something right now ... I can do it in 1/2 hour when Im finished what I'm doing ... and the sooner you let me do it ... the sooner I can refund your money" with attitude as if I was a child. I said nicely once again ... is there anyway you can just refund me with a receipt while I am here so I know it will be taken care of? " She said ... "I said I will do it in 1/2 hour, I m not doing it right now" and she stormed off with the attitude. At this point I'm at a loss for words, I was never rude but disappointed yes ... but to be talked to in this manner was unacceptable. So I just left because I didn't want this to escalate any further. This was the worst customer service by a "Store Manager" (Yazmine) that I have ever recieved, when THEY were the ones that made the mistake and completely wasted our time. I didnt even get an apology from the manager, the attitude was just like oh well. They didn't care about disappointing their customer or what we had went thru to get there. Needless to say, I have always patronized Georgetown Cupcake for myself and my fellow coworkers on their birthday .... I guess they are so big now that customer service is not really important to them at this point. But after today I will NEVER spend my money here again! And I will be sure to inform ALL my fellow firefighters in the DMV to not purchase here as well. Sad!. And of course my refund was not processed as of yet as the manager said ....