Kristen Myers

Review of BMW of San Rafael

The folks at San Rafael are FAB: I worked with Kev...

The folks at San Rafael are FAB: I worked with Kevin Moran initially, but then switched to Jonathan Joseph on Kevin's reco, as he was out for the next couple of days. Jonathan was very patient with me as I went from considering the 4-series to exploring the much sportier (read: MORE FUN!) M235i. He went the extra mile (or five) on my test drive of the M235i, taking me on a long scenic route through San Rafael, and showing me all the ins and outs of switching from Comfort to Sport to Manual mode for the most fun and responsive drive. Needless to say, I fell in love. As much as they would've preferred to close the deal that day, they understood and accommodated my need to take a breath on the decision.

I went home to sleep on it (and do my homework), then returned the next day having done extensive research on the M235i, including competitive prices and offers at other dealerships, with a clear idea of what I wanted and needed to drive off that day. After a bit of back and forth, they didn't just match competitive offers, THEY BEAT IT. The General Sales Manager, Scott Signor, came out personally to tell me how important it was to them that I have a good purchase experience with a view to building a relationship, and gave the thumbs UP on my requested deal. And then Jonathan walked me step-by-step through the paperwork which was made a bit complicated given my particular circumstance of being mid-transition on a cross-country move. Even the Finance lead (who's name I've forgotten, my apologies!) was just a great guy who made a tedious process enjoyable.

The net of this story is that I walked away a very happy camper, and we'll be back to BMW of San Rafael when we're ready for our 2nd BMW!
THANK YOU Jonathan and Scott!