Rolanda Aden-Hussey

Review of Lambert-St. Louis Internationa...

My children had to fly through this airport on the...

My children had to fly through this airport on their way home, and are inexperienced at flying alone. They asked multiple employees for help in finding their connecting airline/flight and were vaguely pointed in different directions every time until they were both upset and scared. When they did finally find the right terminal the airport employee noticed their distress and must have misinterpreted it because she told my daughter to "loose her attitude" . When I called to request an escort for them I received equally vague and unhelpful direction. All in all a very unprofessional staff with poor customer service.