We got in and they said our room would be ready in...

We got in and they said our room would be ready in 30 minutes, so my family sat and waited. After 30 minutes, they said it still isn't ready so we thought it couldn't be much longer. Then about am hour and a half went by of waiting and we ended up requesting our money and deposit back then going home. This place has terrible service, ran by terrible people, and I'm 99% sure they were bias and favored all the black people walking in and out ,practically naked. They all seemed to get their room immediately, so why couldn't we when we paid and reserved it over a month in advance?