My family and I stayed here July, 2018. We waited...

My family and I stayed here July, 2018. We waited all day for our room to be cleaned. At around 3:00 pm, we went to the beach thinking that our rooms would be cleaned while we were gone. We returned around 6:00. Our dirty towels had been removed. That is all that was done. We were not given clean towels, the sand was not swept out of the bathroom, and the beds were poorly made. My grandbabies could not rinse the sand off of themselves because no towels were left. I called the front desk, and they sent towels two hours later. I called back and asked for a manager to call me back. No one ever called. When I returned home, I emailed a letter to the hotel detailing my problems while on vacation. I included my contact information. No one contacted me. We will be returning this year because it's my granddaughter's birthday, and insisted that we go there. If there is a repeat of the terrible service that I received last time, this will be our last trip.****************Update: The person who monitors these reviews asked me to send an email to Hilton Sandestin to give more details about my visit. I did as I was asked and provided my contact information. I was not contacted by anyone from Hilton Sandestin. That concern was purely for the internet.