James Lau

Review of Embassy Suites Boston/ Logan A...

The place is clean and the room is spacious. Howe...

The place is clean and the room is spacious. However, we had experienced the coldest reception from the front desk during the check-in: No welcome greeting but just told us our room number and breakfast info. Maybe she had a bad day. As a Hilton gold member, we were entitled to have the bottles of water at the check-in. However, she was not given us any and we had to go back and asked another staff for them. Not a big deal but felt unwelcome at the same time.