Only giving one star as I couldn't give zero. Went...

Only giving one star as I couldn't give zero. Went in when there was no queue and told I needed to make an appointment and nothing available for the next 3 days. Rang Shannon branch and I was told I only needed a form and not an appointment, when I went back in the queue was so long that I was told I probably wouldn't make it by the time the branch closes with 45mins to go. I'd recommend avoiding this branch. Disappointing level of service and I'll go to Shannon tomorrow