Of all the hospitals that I've been to in Singapor...

Of all the hospitals that I've been to in Singapore, NUH has the worst customer service. The staff can be indifferent and untactful. Very rarely one can get an excellent staff. The now closed blood donation center is the only place where the staff are courteous. (They better be, otherwise no will donate) However, one will see a stark contrast in service standards if you're a private patient. I've experience both and hence able to comment on this. What's the irony? NUH post placards asking customers to treat their staff with respect and dignity. This probably leads the staff to feel pampered and hence the lackasidical attitude towards service standards. Most of the staff work like robots and as if they can't wait for the day to be over. Perhaps NUH should take a lesson on customer service from SGH. It's a huge difference. In SGH almost all the staff are very friendly and that includes janitors who makes an effort to acknowledge patients or visitors. I have to meet any staff in SGH whom do not meet the service standards.

Even the carpark in NUH is terrible. Bikes are allowed to indiscriminately, especially the Malaysian bikes. These takes up car parking space which are already very limited. The loss prevention department should take a more active role in preventing this.

I've brought up many feedbacks to NUH with regards to their service standards. Unfortunately I don't see much improvements. Well I guess, having a decent customer service standards are not in their agenda.