Awful! Upon our arrival, Ben greeted us with excel...

Awful! Upon our arrival, Ben greeted us with excellent customer service! However after checking in things went downhill! <br/>Once we got settled into our room (later that evening) the fire alarm went off and there was a very strong electrical smell. We packed up (assuming that there may be a real fire) but quickly noticed it must ve only been our room, as no one else was in the hallway. <br/>I quickly called down to the front desk to inquire and was told someone would come look at it. Absolutely not!!! I was not staying in a room with a very strong electrical odor( we were really uneasy at this point). <br/>They offered to move us to another room which was molded and smelled like smoke (we have allergies). Unacceptable! <br/>We headed downstairs to registration in our pajamas (embarrassing) and not greeted very nicely by Renee. In fact her demeanor was very unwelcoming. <br/>Long story short, I ended up asking for a refund ( which I have yet to receive since we used points) and a receipt (since none was offered) as I wanted to make sure my card was not charged and that we had a zero balance. <br/>We will definitely not be staying here again.