Booked the Hotel room through Hilton Honors. We qu...

Booked the Hotel room through Hilton Honors. We quickly check-in and were told that we will have a room on the 14th floor. I really wanted to be on a higher floor, but was told that they didn't have any rooms available on a higher floor. I was a bit disappointed and had told the front desk receptionist that please notify me when a room on a higher floor becomes available. She told me to check back by 4pm. I went outside with my family to grab a quick bite. Time was quickly passing away. I checked my watch and discovered that it is almost 4pm. I rushed back to the Hotel and now was standing in Front of the check-in counter. I did not find the Katie the receptionist anywhere, but I was so lucky to run into KEVIN. I explained the situation to KEVIN, and KEVIN assured me that he will do what he can to make it right. He found me a room on the 30th floor with an amazing view of the falls. I was very excited and could not wait to see the room. My excitement turned into apathy when Kevin mentioned an upgrade fee. I asked kevin to see if there is anyway at all to wave the fee. Kevin said he can check with management and see if they can help. Kevin returned three minutes later and told me no worries, fee has been waived. I absolutely loved the room. I really enjoyed staying here. Thank you Kevin for making my stay a wonderful memory. I cannot wait to stay at the Hotel again.