Mahmood Alobaidi

Review of Texas Children's Hosptial

The pediatrician recommended that we take our daug...

The pediatrician recommended that we take our daughter to the er after a cut that needed stitches got infected. The pediatrician sent over her info and called ahead to let them know we are coming. Within the first 30 min we got checked in and the billing department came out and requested us to pay $400 upfront. We said okay we will take care of it. Now sitting here three hours later we still haven t been called back and we can t leave cause we are already paid in. This is a shame for the fourth largest city in the USA. You should have enough doctors to cover the floor and get patients seen ASAP.
And please don t respond asking to call Family Advocacy line as I m not interested in any excuse as to why you are understaffed and nothing has changed. Hire more people that is the solution. Thank you.