Lanette Canen

Review of complete glass service

I own an auto glass company (Glas Tek) out of Phoe...

I own an auto glass company (Glas Tek) out of Phoenix AZ and needed help with a warranty issue in an area that we do not service. The vehicle was located at a dealer in Oregon. I spoke to the service adviser at the dealer who reported the issue and they told me that they use Complete Glass for all their auto glass needs. Although, I was hesitant of calling their preferred shop because I wanted an unbiased opinion, I called anyways. I spoke to Yvonne (shop manager) and was pleasantly pleased with her response. She understood my position and assured me that they would do a thorough investigation. Although, the investigation did not come back in our favor I was confident that it was accurate and paid the claim in full. Yvonne was professional, attentive, and even discounted the cost of the new windshield for me. It's great to know that small business's are still able to work together!! Thank you Yvonne and Complete Glass.