**HORRIBLE SERVICE**

**HORRIBLE SERVICE**
Everything was great...quick 2 day vacation with my girls. Until the last night...

We had taken a sunset airboat tour and then went to get a late dinner. We were all really tired by the time we got back to the hotel rooms - we had adjoining and left our doors propped open. We were sitting on the beds in one of the rooms when my friend screamed and jumped. It was a RAT!!!! A 6inch long rat was in our room!!!! It went from the bathroom into the next room. We freaked!!!! We were on the 3rd floor so it wasn't like we were on the first and it got in a open window. We immediately called the front desk and was told to come down. Come down?!!?!? We could not get off the beds.

Finally composing ourselves we quickly left the room. Went down to the front desk. They told us they would comp the room for the night and told us there was nothing else we could do, the hotel was booked solid. It was 12pm now and we were exhausted and now we have to SLEEP WITH A RAT in the room!!! We asked for someone to come up and look to ease our minds. No one was ever sent.

We wrapped and packed everything and settled down to try to sleep. I got zero sleep that night! We got up the next morning to find the print out with both nights on it. Now we had to go down and discuss again. It was then taken care of.

I'm appreciative of the comped room (although I think it should've been both nights) but I'm really disappointed no one came to the room and it was passed off like no big deal. This wasn't a bug. It wasn't dirty sheets. It was a 6 inch long rat!!!! And we had to sleep with it!!!!

Unacceptable! I will never stay there again.