Kathryn Bennett

Review of Burt Toyota

I chose this dealership because of the positive Go...

I chose this dealership because of the positive Google reviews it had received. I understand why the establishment is so highly rated. I went in yesterday to test-drive an SUV that I had seen online; both sales representatives were affable and polite. Paul allowed me to really put the car "through its paces" by suggesting many different driving situations, despite the poor weather.

What I really liked about the whole experience was the transparency. The only time I felt pressured was when the extended warranty came up -- but that was only a minor speed bump. Otherwise, the vehicle was sold to me at a fair price (on the low end of Kelly Blue Book). It was in good condition when I got it, and I felt entirely comfortable with the process. They even gassed it up for me before I drove it away (a lovely courtesy).

I gave the dealership four stars (wish I could do half-stars) because I just got the vehicle home tonight, and it remains to be seen how my relationship with the dealership will proceed from this point. I had a lovely car-buying experience, but I'm not sure how service and maintenance will look. All in all, I would recommend this place for first-time buyers. Do your research before you go in, as you would at any place, but expect a low-pressure, relaxed and efficient experience. Go see Paul and Kevin!