I have been with EMS for a little over 18 months -...

I have been with EMS for a little over 18 months - I was cold called at a time when I was setting up my business. It came at the right time and I accepted their offer, a 10 page dual package, as I needed a better website than what I had with one of the 'do it yourself' sites.
I can only describe my first four months as very anxious and I worried that I was being scammed. I was bombarded with calls from the sales team, some very aggresive and one chap even shouted at me because I refused an offer. I wrote numerous letters by post and e mail to express my dissatisfation & concern as I had handed over a lot of money and I was getting nothing from them.
Finally my site was ready & went live after four months - I got what I wanted, happy with the look and how I was able to edit and add photos and text myself.I had a few technical questions along the way that were answered helpfully.
I did not hear from EMS until a year later when a member of the sales staff wanted more money for a product I did not need - he told me that my business would fail without it !
But it didn't - and I have been on page one of google for a long time now.
My site is working well for me, I am happy to pay the monthly fee & happy that there is someone at the end of the phone to give some technical assistance when required.
What makes me even more happier is that there are no more cold callers from EMS as they have changed their business methods for the better - I have been visited by a Client Manager and actually seen a face from EMS & not just a voice on the phone.I had my social media information updated with no further cost to me for which I was very pleased as it gave me more presence on the net.
I am not a demanding person and my website needs are simple and have been met by EMS.