Let the reviews speak for themselves! The several ...

Let the reviews speak for themselves! The several reviews that claim this company is "good and charitable" are obviously just trying to salvage a tainted reputation.

I received a bogus letter in the mail from this company saying I owed a debt of over $2,000. I called up the company and said verbatim," Yes ma'am, I received a letter from you guys in the mail stating I owe money and I'm not sure if it's a scam, or what?" Her stern response, "Ma'am, if you've received a letter from us, it is NOT a SCAM!!" Taken aback from her tone I responded "Uuumm...Okay...so what is this about?" She took my claim number and according to them I had stolen property from someone a few years ago and I had been arrested at the time for this criminal offense! Of course I laughed: I've never stolen anything in my life, nor have I ever been arrested! The operator seemed very frustrated with me after I said, "You've got the wrong person..." She kept repeating "You are ____, you live at ____, and your birthdate is ____?" I say "Yes, that's me, but this must be a case of stolen identity!" She then places me on hold without warning (rude) and comes back on the line a minute later and repeats the name of the defendant asking if I know him. I again tell her, no. Then she throws out another name. Again, someone I don't know. She then hangs up on me! No "thank you for your time..." or "I apologize for the confusion..." just an abrupt hangup!

Worried I might be a victim of identity theft, I immediately filed a complaint with the CFPB (Consumer Financial Protection Bureau) online. In response to above aforementioned complaint filed, Wilber & Associates stated: Our file is closed and her information has been removed from the claim. Still, no apology for their slanderous accusations!

In response to another review that gave this company 5 stars: People at (your) company may be "charitable people," but what good is that when you can't treat an innocent person with some respect? If this isn't a scam, this company deserves the boot.