Horrible attention from the "lady" of phone calls....

Horrible attention from the "lady" of phone calls. In the same call he told me 3 different pieces of information. He did not know anything. Above all, I tell him to tell me that I have to make a claim, and he tells me to handle it myself and hangs up on me.

They are not worth to be sitting there, doing nothing and on top of taking the patients for fools, giving contradictory information.
They tell me that my appointment is from February when it is October 22, 19 ...