The only reason I'm giving a 2 is because most of ...

The only reason I'm giving a 2 is because most of staff was friendly. There were only a few patrons wearing masks even though the website says they are required. When I questioned why only a couple of people had masks on they told me people aren't required to wear them on the trampoline. I got no reply at all after I reminded them that the website said it is required and the current orders from the governor say the same thing. Corporate what is your reply?