I came as a day guest to the spa with a visitor fr...

I came as a day guest to the spa with a visitor from the US. The welcome was amazing and it seemed really nice. It was by far the worst spa experience I ve had and this is unfortunate and I do not like giving poor reviews. There is no spa experience as the buildings are disjointed and there is no private relaxation area. There are some couches by the reception area and we were served coffee by male staff. The coffee was covered in cling film and cold. I was in a robe and was given my clothes in a bin liner as there are no changing areas where you can leave your belongings whilst in between treatments or using the pool. The vitality pool was dirty and AC temp cold. (21) shower was blocked dirty and also cold. The supervisor did come to see us and explained their challenges as a spa. However when we continued to find the conditions in the spa so poor we complained to staff who just looked as it was another day of the week. When we went for lunch we were told we had 5 minutes. Beautiful location. Expensive and poor experience